SITA Selects BasisTech to Power Contact Tracing of Infections Crossing Borders

As the world travels again, an airline industry-owned tech company develops a solution for contact tracers to quickly find, notify potentially exposed air travelers

July 28, 2020 — BasisTech announced that SITA — a software provider that is owned by 400 members of the air transport industry — has selected Rosette® name matching for its contact tracing solution. Governments will be able to open borders and keep track of who came in contact with confirmed cases of COVID-19 while traveling.

SITA’s Intelligence and Targeting system lets a contact tracer determine whether any person newly diagnosed with COVID-19 travelled in the past 30 days. Displaying airplane seating charts to contact tracers, SITA identifies potentially exposed airline crews and passengers by quickly pinpointing travelers who booked tickets with, or sat in proximity to, a person diagnosed with COVID-19. Within minutes, contact tracers can notify those people via phone or email obtained from travel records. The European CDC states, “The availability of passenger locator data, particularly for airline passengers, is extremely important for the success and effectiveness of contact tracing operations for communicable diseases.” The ECDC estimates up to seven hours of contact tracing are required for each case. This tool is designed to drastically reduce that time, enabling governments to reopen borders with the confidence that new cases can be quickly contained.

“We integrated Rosette name matching from BasisTech into our SITA Intelligence and Targeting border management system a few years ago. It gave us better results out of the box and was quicker to deploy with a lower cost of ownership,” said Ricardo Letosa, Senior Product Manager at SITA. “There was no question we would use Rosette for contact tracing as well because you don’t check into a hospital with your passport number. When you have no common identifiers between health and travel records besides name and date of birth, you have to go with the best name matching you can get, and for SITA that is Rosette from BasisTech.”

“We are thrilled to be part of SITA’s response to COVID-19. The airline industry has been hit hard, and we hope this software will help world governments reopen their borders and make air travelers feel safe again,” said Carl Hoffman, CEO of BasisTech. “Contact tracing is an important tool to contain the spread of COVID-19 as countries reopen. It is vital that we give the contact tracers every possible tool to be successful.”

About SITA

Nearly every passenger flight relies on SITA technology. We work with our air transport owners and members to provide technology solutions that make a difference at a community level. We innovate collaboratively, while developing and managing solutions over the world’s most extensive network – one that forms the “communication backbone” of the global air transport industry. For more information, visit

About BasisTech

Data analytics and machine learning are critical to verifying identity, understanding customers, anticipating world events, and uncovering crime. BasisTech provides businesses and governments with advanced analytics and AI-powered solutions for deriving insights from multilingual text, connecting data silos, and discovering digital evidence. Our Rosette text analytics platform employs classical machine learning and deep neural nets to extract meaningful information from unstructured data. Autopsy, our digital forensics platform, and Cyber Triage, our incident response tool, serve the needs of law enforcement, national security, and legal technologists. KonaSearch delivers deep search across Salesforce and other data sources.

Company headquarters are in Somerville, Mass., with offices in Washington, D.C., London, Tel Aviv, and Tokyo. For more information, visit