KonaSearch customers and prospects can now connect with experts in real-time and make better business decisions

BasisTech announces that it has embedded AppExchange Chat functionality within KonaSearch on Salesforce AppExchange, empowering customers to connect with search experts in real-time and make better business decisions.

KonaSearch enables recruiters, self-service support departments, and large sales organizations to find information residing in Salesforce faster, so they can spend less time searching and more time doing their jobs.
With the integration of the AppExchange Chat functionality, customers can get their questions answered directly by search experts without leaving the KonaSearch AppExchange listing at
appexchange.salesforce.com/appxListingDetail?listingId=a0N30000004fjmqEAA

Comments on the News

• “Helping customers improve their digital transformation journeys by automating search is one of the best ways to quickly and measurably impact the usage of our AppExchange solution,” said Andrew McKay, GM of KonaSearch. “We can now provide our customers with real-time support, while also engaging with prospects when they want, how they want.”
• “AppExchange has always brought partners and customers together,and now the addition of AppExchange Chat connects our ecosystem in real- time,” said Woodson Martin, GM of Salesforce AppExchange. “With this feature customers can leverage KonaSearch’s search expertise to accelerate their digital transformations with confidence.”

About Salesforce AppExchange 

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers, and entrepreneurs to build, market, and grow in entirely new ways. With more than 7,000 listings, 10 million customer installs, and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.

About BasisTech

Data analytics and machine learning are critical to verifying identity, understanding customers, anticipating world events, and uncovering crime. BasisTech provides businesses and governments with advanced analytics and AI-powered solutions for deriving insights from multilingual text, connecting data silos, and discovering digital evidence. Our Rosette text analytics platform employs classical machine learning and deep neural nets to extract meaningful information from unstructured data. Autopsy, our digital forensics platform, and Cyber Triage, our incident response tool, serve the needs of law enforcement, national security, and legal technologists. KonaSearch delivers deep search across Salesforce and other data sources.

Company headquarters are in Somerville, Mass., with offices in Washington, D.C., London, Tel Aviv, and Tokyo. For more information, visit basistech.com.

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