Commercial Support for Autopsy
Like many open source projects, Autopsy has an active online user community to help with basic problems and maintain email lists for users and developers. Often times this level of support by the community has a hard time scaling to enterprise level users. The simple fact is, most open source community members are investing personal time into answering questions, and enterprise users deserve the responsiveness of dedicated partners who are investing their corporate means into the support of the technology. Basis provides a standard commercial support option for individual investigators. For additional support arrangement options (labs, agencies, and investigators), please contact us.
Support and Maintenance Subscription (SMS)
Basis provides commercial support for the Autopsy platform to give you and your team enterprise level backing for your investigation needs.
Your subscription to Basis SMS services includes:
- Fixed number of support tickets per year per subscription and access to highly responsive support engineers (guaranteed 24 hour response time during business hours)
- Support for:
- Autopsy and Basis developed modules
- Any custom development that occurs for you
A Basis engineer will work with you to determine the type of issue you are having and attempt to help you resolve in a way that does not interrupt your workflow. If the issue is classified as a bug, it will be placed in our next development cycle for resolution and committed back to the open source community or included in the next release of a module.
- 10 a.m. to 5 p.m. EST Mon-Fri: Email and Phone Support available
- Ticket tracking
- Software updates
- Live troubleshooting
Basis Technology’s highly trained digital forensics support engineers reserve the right to provide a final classification for resolution by the software engineering team for prioritization in the release cycle.